General Information
Welcome to optogiousmas.com. By using our online store optogiousmas you agree to the following terms which you should read carefully.

Products
All products are specified in terms of weight, color, and technical characteristics by the manufacturing companies. The product photos are indicative, and the final product's color may vary. The buyer is responsible for being informed about the technical characteristics of the products they order. Any information provided by us regarding technical details is given with all due caution.

Prices
The prices of all products are clearly displayed next to each product and include VAT. Optogiousmas.com reserves the right to change the prices of the products without notice, when necessary. The customer, once he/she has confirmed his/her order, ensures that he/she purchases the product at the price at which he/she made the transaction, even if the price has changed along the way.
The shipping charge is determined by detailed analytical tables that are adjusted according to the invoicing policy of the courier companies.

Ανεξάρτητα από τον τρόπο παραγγελίας, για παραλαβές από το κατάστημα ισχύει η αναγραφόμενη ως ”τιμή καταστήματος”.

Shipping
Products travel at the cost and responsibility of the buyer. The online store optogiousmas.com assumes no responsibility for delays caused by external factors. Once products are collected from our store on behalf of the buyer, either by the buyer themselves, their representative, or a shipping company, we are released from any liability regarding delays, loss, damage, theft, or deterioration of the products or their packaging.

All orders must be confirmed prior to shipment by telephone.

Liabilities & Warranties
The manufacturer-supplier is solely liable for each warranty provision (including the manner of its execution). We are obligated to adhere precisely and without exception to all the standard and prescribed procedures for controlling repairs or returns set by the manufacturer- supplier. The only competent for any diagnosis and opinion for a problem of the devices are the official technical inspection and repair centers of the manufacturers-suppliers and they are not disputed.
The manufacturer's warranty covers only manufacturing defects or deficiencies in the product. Any damage resulting from falls, moisture, negligence, improper handling, intervention in internal parts by unauthorized persons, or inappropriate use automatically voids the warranty, and repairs will incur charges. Returns of products that do not exhibit any issues are at the expense of the buyer.

Payment methods

PAY ON DELIVERY:Pay on delivery- cash. Payment is made upon delivery of your order to ΓΕΝΙΚΗ ΤΑΧΥΔΡΟΜΙΚΗ (GENIKI TACHIDROMIKI)

DEPOSIT IN A BANK ACCOUNT:You can choose the bank that suits you to deposit the amount of your order. You must enter your full name as reasoning in the bank deposit slip.  You can fax or e- mail us at [email protected]   the bank deposit slip or contact by phone at 2310608040 for faster execution of your order

Our company bank accounts are the following:

NATIONAL BANK OF GREECE: GR7301102190000021961404080

PIRAEUS BANK: GR8101716030006603105301993

CREDIT CARD:The process of clearing your payment is undertaken by the National Bank, thus, absolute security of your transaction is ensured.

PAYPAL:You can make the payment through PayPal platform, either by debiting your account or by using your credit card.

In this case, your order will be processed after you send an email to [email protected] a copy of the bank deposit slip, which must include the order number and full name as the justification. The shipping time starts from the date the deposit is confirmed.

In case of payment to a different bank (either deposit in a bank branch or using web- banking) there are costs / commissions, which are borne entirely by the purchaser.

Return Terms

The date of your order collection with the date of submission of the return request should not exceed 14 calendar days. The packaging must not have been violated and must be in its original factory condition. Please note that return costs are borne by the customer. In addition, returns of products which do not present a problem are charged on the purchaser (shipping, handling, inspection costs). The return of the item is accepted, only if the purchaser has first paid off any amount charged on optogiousmas.com for sending the item to him/her and the cost of item return.

If the package is completely or significantly damaged during delivery, or if it is found to be defective, the customer should either refuse to accept the product upon delivery or request its return, after consulting with optogiousmas.com.

In case a product is considered defective upon delivery (DOA), its return will be charged on optogiousmas.com.In this case, the customer himself/herself can return the defective product either personally at our store or by sending it, optogiousmas will be charged with its collection costs; consultation with optogiousmas.com and the cooperating courier company should be preceded. The return of the products considered defective upon delivery (DOA) will be accepted within 7 calendar days from their delivery to the customer. At the same time the product should not be damaged and should have all the original documents that accompanied the product (e.g. ALP, DA etc.) and its complete packaging. The return address is:

Opto GIOUSMAS
56 Mavromichali str.
Polichni 56533

Thessaloniki

Online Dispute Resolution - ODR

The  ODR is EC, to which the Greek legislation has recently been aligned to (Common Ministerial Decision 70330/2015) and provides for online consumer dispute resolution process with the Alternative Dispute Resolution in the EU.

Pursuant to' Financial Operations Policy no 1150 ‘  article 39A ,, οι παραγγελίες με αποστολές ή με παραλαβή από το κατάστημά μας με ISSUANCE OF INVOICE will be made ONLY if if we first check the correctness of the required documents (company taxis registration details  with a recent date); these details must be E-mailed to us. In any other case the orders will be canceled within 3 days if the necessary communication with  OPTOGIOUSMAS.COMAlso, if the collection takes place from our store,   payment can be made only by depositing the amount from the company's account or by corporate card